Warranty & Repairs

Jewelry is meant to be worn, and sometimes it needs care. If something goes wrong with your Psyours piece, we’ll review the issue and explain the available options.

Personalized Orders

Personalized items are not eligible for change-of-mind returns. If an item arrives damaged, incorrect, or with engraving that does not match the details submitted with the order, contact us within 7 days of delivery so we can review the issue. For a confirmed Psyours error, we will arrange an appropriate repair or replacement and cover necessary return and reshipment costs. Manufacturing defects that appear later can be assessed using the steps below.

See our Refund Policy for full return details.

Request an Assessment

Please contact us with your order number, clear photos, and a short description of what happened. If the piece was a gift, include any purchaser or order details you have.

Repair availability, timing, and cost depend on the material, construction, age, condition, and nature of the damage. Normal wear, accidental damage, loss, and work performed by another jeweler may not qualify for complimentary service.

Do not send jewelry before receiving return instructions from us.