Shipping policy
Every Psyours piece is prepared, and engraved if you choose, before it ships. The delivery times below already include production, so you can see when to expect your order at a glance. Each product page shows the production time for that piece.
Where We Ship
| Region | Status | Details |
|---|---|---|
|
United States 48 contiguous states & Washington, D.C. |
Available now | See rates and delivery times below |
| Canada | Coming soon | Not yet available at checkout |
|
Europe EU & United Kingdom |
Coming soon | Not yet available at checkout |
| Rest of the world | Not available | Contact us to ask about future availability |
Checkout only accepts shipping addresses in the regions marked "Available now."
United States: Shipping Rates & Delivery Times
| Shipping Method | In-Stock & Engraved Items | Custom-Made Items | Cost |
|---|---|---|---|
| Standard | 7–9 business days* | 12–14 business days | $7.99 Free on orders $150+ |
| Express | 5–7 business days* | 10–12 business days | $24.90 |
*If ordered with a custom-made piece, in-stock and engraved pieces ship together on the longer custom-made timeline.
Free standard shipping applies to orders of $150 or more, based on the merchandise total after discounts. Express shipping is not eligible for free shipping.
How Delivery Time Is Calculated
| Item Type | Production | Standard Shipping | Express Shipping |
|---|---|---|---|
| In-stock & engraved items | 2 business days | 5–7 business days | 3–5 business days |
| Custom-made items | 7 business days | 5–7 business days | 3–5 business days |
Shipping times start after your order ships. Delivery estimates are counted in business days and are not guaranteed arrival dates.
Order Cutoff & Business Days
Business days are Monday through Friday, excluding US federal holidays. Orders placed before 5:00 p.m. Pacific Time on a business day begin production that day. Orders placed after 5:00 p.m. PT (including Friday evenings), on weekends, or on US federal holidays begin production on the next business day.
US Areas We Cannot Ship To
We are currently unable to ship to:
- Alaska and Hawaii
- Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
- Palau, the Marshall Islands, and the Federated States of Micronesia
- APO, FPO, and DPO military addresses
This includes addresses with ZIP codes beginning with 006–009, 090–099, 340, 962–969, and 995–999. Orders to these addresses cannot be completed at checkout.
International Shipping: Canada & Europe
We are preparing to ship to Canada and Europe. We will publish rates and delivery times for these regions on this page before orders open there.
Once international shipping is available, import duties, VAT, customs fees, and other taxes will not be included in the product price or shipping cost. These charges are the customer's responsibility and may be collected by local customs authorities or the carrier on delivery.
If you are outside the United States and would like to be notified when we ship to your country, email support@psyours.com.
Carriers & Tracking
US Standard and Express shipments are handled by FedEx. Final-mile delivery may be handled by USPS, GOFO, UniUni, or YWE. We will email your tracking number as soon as your order ships. Please allow up to 48 hours for tracking information to appear in the carrier's system.
Sales Tax
Applicable US sales tax is calculated and shown at checkout before you place your order.
Delivery Delays & Missing Packages
Delivery dates may be affected by carrier delays, weather, holidays, or other circumstances outside our control. If your package has not arrived within 7 days after the estimated delivery date, please contact us at support@psyours.com and we will open a carrier inquiry and help arrange a solution.
Shipping Address
Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address. Contact us at support@psyours.com immediately if a correction is needed; changes cannot be guaranteed once production has started or the order has shipped.
If a package is returned to us because the address provided at checkout was incorrect or incomplete, we will contact you to arrange reshipment. Reshipping costs are the customer's responsibility.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item and its packaging. We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.
Contact
For shipping questions, email support@psyours.com or use our Contact Us page. We typically respond within two business days.
