Refund policy

30-Day Return Window

You may request a return within 30 days after your order is delivered.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, undamaged, and returned in its original packaging with proof of purchase. Items that do not meet these conditions may be refused.

Non-Returnable Items

Custom or personalized products and gift cards cannot be returned. Please contact us through our Contact Us page if you have questions about a specific item before purchasing.

Starting a Return

Contact us through our Contact Us page within the 30-day return period. If your return is approved, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.

Return Shipping

For standard returns, the customer is responsible for return shipping costs. If the item is defective, damaged in transit, or incorrect, Psyours will cover the return shipping cost.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Refunds

We will notify you of the return decision within 5 business days after receiving and inspecting the item. If approved, the refund will be issued to the original payment method. We do not charge a restocking fee. Your bank or card provider may take up to 10 additional business days to post the refund.

Exchanges

For the fastest exchange, request a return for the original item and place a new order after the return is approved.

Contact

For return or refund questions, please contact us through the Contact Us page on psyours.com.