Refund policy

30-Day Return Window

For eligible unpersonalized items, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, undamaged, and returned in its original packaging with proof of purchase. Items that do not meet these conditions may not be accepted.

Non-Returnable Items

Personalized items, including engraved pieces, and custom-made items are not eligible for change-of-mind returns. If one of these items arrives damaged, incorrect, or with engraving that does not match the details submitted with the order, contact us within 7 days of delivery so we can review the issue. For a confirmed Psyours error, we will arrange an appropriate repair or replacement and cover necessary return and reshipment costs.

Gift cards cannot be returned. If you have questions before purchasing, please contact us via our Contact Us page.

How to Start a Return

Submit a request through our Contact Us page within the 30-day return period. If your return is approved, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.

Return Shipping

For standard returns, the customer is responsible for return shipping costs. If the item is defective, damaged in transit, or incorrect, Psyours will cover the return shipping cost.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or incorrect, contact us within 7 days of delivery. Include your order number and photos of the item and its packaging so we can evaluate the issue and make it right.

If a manufacturing defect appears after this period, please see our Warranty & Repairs page.

Refunds

We will notify you whether your refund is approved within 5 business days of receiving and inspecting the returned item. If approved, the refund will be issued to the original payment method. We do not charge a restocking fee. Your bank or card provider may take up to 10 additional business days to post the refund.

Exchanges

For the fastest exchange, submit a return request for the original item. Once the return is approved, place a new order for the replacement item.

Contact

For return or refund questions, please use our Contact Us page.